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FIELD SERVICE TECHNICIAN

REPORTS TO: Senior VP of Product  

STATUS: Full Time  

POSITION SUMMARY

At EXOKĒRYX, we are committed to creating cutting-edge platforms and tests that leverage extracellular vesicles, the body’s concentrated, information-dense cellular communication system. To continue to meet the needs of our customers, we are growing the Field Service team. This Field Service Technician position is a key hands-on role and an important representative of our company in front of our customers. The role will require a focus on ensuring customer satisfaction and instrument uptime, and the individual will be a balanced, personable individual with strong technical problem solving and effective communication skills.

KEY RESPONSIBILITIES

  • Installing, calibrating, maintaining, and repairing complex life science equipment. 
  • Performing preventative maintenance and troubleshooting to diagnose and resolve mechanical, electrical, and software issues. 
  • Providing on-site technical support and training to customers, ensuring they are comfortable and proficient with the equipment. 
  • Managing service logs, documentation, and parts inventory efficiently. 
  • Feedback customer input and product observations to Exokeryx Commercial, Engineering and Supply Chain / Manufacturing organizations. 
  • Building and maintaining strong customer relationships, delivering exceptional service and support. 
  • Adhering to all quality, safety, and regulatory guidelines and procedures. 

 

QUALIFICATIONS, SKILLS AND EXPERIENCE

  • Education: A minimum of an Associates Degree in Electrical, Mechanical, Biomedical Engineering, a related field, or equivalent industry relevant or military training. 
  • Experience: Previous experience installing, servicing, and repairing technical equipment; ideally, 1-3 years in a customer-facing role within the life sciences or medical device industry. 
  • Customer Service: Excellent communication, interpersonal, and problem-solving skills; ability to explain complex technical concepts clearly and patiently to various audiences. 
  • Technical Skills: Strong understanding of mechanical, electrical, and electronic systems; ability to read and interpret schematics and technical documentation; proficiency with diagnostic tools and software. 
  • Travel: Willingness and ability to travel frequently within North America (US and Canada) (e.g., up to 50% overnight travel). 
  • Physical Requirements: Ability to lift up to 50 lbs, stand for extended periods, bend, stoop, and perform physical tasks associated with equipment maintenance. 
  • Other: Valid driver's license with a good driving record. 

 

PREFERRED QUALIFICATIONS

  • Experience with specific laboratory equipment or instruments relevant to our product lines. 
  • Familiarity with industry-specific software or networking concepts. 
  • Certifications or specialized training in relevant technologies. 

 

WHY JOIN US?

  • Opportunity to support cutting-edge product development initiatives in a new area of life-sciences that has the potential to radically change life-science research and peoples’ health outcomes. 
  • Work with a highly skilled team in a dynamic, innovative environment. 
  • Competitive compensation, benefits, and career growth opportunities. 

Click here to apply.